Refund Policy

1. Digital Goods and Interactions

FanChat is a platform for digital interactions, including exclusive content unlocks, direct messaging, virtual gifts, and tips. Because these goods and services are digital and delivered instantly, all sales are considered final and non-refundable.

When you purchase Fan Coins, subscriptions, or send a tip, you acknowledge that you are receiving immediate access to digital content and wave any right to a "cooling-off" period or refund.

2. Exceptions to the Rule

While our general policy is strictly non-refundable, FanChat may review refund requests on a case-by-case basis under the following exceptional circumstances:

• Unauthorized Transactions: If you believe a purchase was made on your account without your authorization or through fraudulent means.
• Platform Errors: If a technical bug resulted in a double charge, or if you were charged for an interaction that failed to deliver (e.g., a locked message that could not be unlocked).
• Creator Account Suspensions: If you paid for a subscription to a creator who has been permanently banned or removed from the platform before fulfilling their subscription obligations for that billing cycle.

3. Unacceptable Reasons for Refund

Refund requests based on the following reasons will be automatically denied:

• Dissatisfaction with the creator's content, response time, or interaction style.
• Accidental purchases (e.g., "I clicked the unlock button by mistake").
• Change of mind after sending a tip or unlocking a message.
• Failure to use your Fan Coins before deleting your account.

4. Fan Coins and Balances

Fan Coins purchased on the platform have no real-world cash value outside of the FanChat ecosystem. They cannot be withdrawn, exchanged for cash, or transferred to other users. Unused Fan Coins will be forfeited upon account deletion.

5. Requesting a Review

If you believe you qualify for a refund under our exceptions, you must contact our Support Team within 7 days of the disputed transaction.