Terms of Use

TERMS OF USE
FanChat Mobile & Web Application
Operated by
ChatsPub Ventures (OPC) Private Limited
Effective Date: August 4, 2026

TABLE OF CONTENTS
LEGALLY BINDING AGREEMENT
These Terms of Use ("Terms") constitute a legally binding agreement between you ("User", "Fan", "Creator", "Host", "you", or "your") and ChatsPub Ventures (OPC) Private Limited, a company incorporated under the Companies Act, 2013, together with its affiliates, successors, licensors, assigns, officers, employees, contractors, representatives and authorized service providers (collectively referred to as the "Company", "FanChat", "we", "our", or "us").
These Terms govern your access to and use of the FanChat mobile application, website, APIs, software, services, digital products, virtual goods, content, communication tools, customer support, and all associated features provided by the Company (collectively referred to as the "Platform").
By downloading, installing, registering, accessing or using FanChat in any manner, you acknowledge that you have carefully read, understood and agree to be legally bound by these Terms, our Privacy Policy, Refund Policy, Community Guidelines, Creator Policy and any other policies published by the Company from time to time.
If you do not agree with these Terms, you must immediately discontinue using the Platform.
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1. DEFINITIONS
For the purpose of these Terms:
Account means a registered FanChat account created by a User.
Creator means an individual approved by the Company to create content, communicate with Fans, receive gifts, earn income and access creator features.
Fan means any user accessing or interacting with Creators through FanChat.
Virtual Coins mean digital units purchased or obtained through the Platform which may be used only within FanChat for accessing eligible services or digital features.
Wallet means the digital wallet maintained within FanChat reflecting a User's virtual coin balance and eligible transactions.
Content includes text, chats, messages, images, photographs, videos, livestreams, voice recordings, audio, emojis, stickers, profile information, usernames, comments, posts and all other digital material available through the Platform.
Services means every feature made available through FanChat including but not limited to chats, voice calls, video calls, creator subscriptions, premium content, virtual gifts, coin purchases, wallet services, promotional campaigns and customer support.
Applicable Laws means all applicable laws, regulations, notifications, rules, governmental orders and judicial decisions enforceable in India.
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2. ACCEPTANCE OF TERMS
By creating an account or otherwise using FanChat, you expressly represent and warrant that:
• you possess legal capacity to enter into a binding contract;
all information submitted by you is accurate and complete;
you shall comply with these Terms at all times;
you shall comply with all applicable laws;
you shall not use FanChat for unlawful purposes;
you accept electronic execution of these Terms;
you understand that continued use of the Platform constitutes acceptance of future amendments.
These Terms remain enforceable until your account is permanently deleted and all legal obligations have been satisfied.
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3. ELIGIBILITY
To use FanChat, you must satisfy all eligibility requirements established by the Company.
You must not create an account if prohibited by applicable law.
Users under the age required by applicable law must obtain valid consent from a parent or legal guardian before using paid features or creating an account, where legally required.
The Company reserves the unrestricted right to request age verification, identity verification or additional documentation at any time.
Failure to provide satisfactory documentation may result in suspension or permanent termination of your account.
The Company may refuse registration to any person without assigning any reason, to the extent permitted by applicable law.
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4. PLATFORM DESCRIPTION
FanChat is a digital social communication and creator monetization platform designed to enable interactions between Fans and Creators.
Features may include:
• Private Chats
• Audio Calls
• Video Calls
Virtual Coins
Wallet Services
Creator Monetization
Fan Subscriptions
• Premium Content
• Virtual Gifts
• Stories
• Profile Pages
• Search Features
• Notifications
• Customer Support
• Promotional Campaigns
• Referral Programs
• Verification Services
• AI-powered Moderation
• Safety Systems
The Company may introduce, modify, suspend or discontinue any feature at its sole discretion, subject to applicable law.
No User acquires any vested right in any particular feature merely because it has previously been made available.
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5. NATURE OF THE PLATFORM
FanChat is solely a technology platform facilitating digital interactions between registered Users.
The Company is not:
• an employment agency;
a talent management company;
a matchmaking service;
a marriage bureau;
a financial institution;
an escrow service;
a counselling provider;
a healthcare provider;
a legal advisor; or
a party to any communication or arrangement between Users.
Creators operate independently.
Nothing contained in these Terms shall be construed as creating an employer-employee relationship, agency, partnership, joint venture or franchise between the Company and any Creator.
Creators remain solely responsible for their conduct, taxes, statutory obligations and compliance with applicable laws.
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6. MODIFICATION OF TERMS
The Company may amend these Terms from time to time.
Updated Terms shall become effective upon publication on the Platform or website unless otherwise specified.
Your continued use of FanChat after publication constitutes your acceptance of the revised Terms.
If you disagree with any amendment, your sole remedy is to discontinue using the Platform and close your account.
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7. USER REGISTRATION AND ACCOUNT CREATION
7.1 Registration
In order to access certain features of the Platform, Users must create a registered FanChat account.
The Company may permit registration using one or more of the following methods:
• Mobile Number with OTP verification
• Email Address
• Google Sign-In
• Apple Sign-In
• Other third-party authentication providers approved by the Company
The Company reserves the right to modify, discontinue, add or remove any registration method at any time.
7.2 Accuracy of Information
You agree that every piece of information submitted during registration or at any later time shall be:
• accurate;
complete;
truthful;
current;
not misleading; and
legally permitted to be shared.
Providing false, inaccurate, misleading or fraudulent information constitutes a material breach of these Terms and may result in immediate suspension or permanent termination of your account.
7.3 One Individual – One Primary Account
Unless expressly authorized in writing by the Company, each individual may maintain only one personal Fan account and one Creator account, where applicable.
The Company reserves the right to identify and merge, suspend or permanently remove duplicate, fake, automated or multiple accounts.
7.4 Account Security
You are solely responsible for maintaining the confidentiality of:
• OTPs
passwords
login credentials
authentication tokens
registered devices
recovery methods
You shall immediately notify the Company if you suspect unauthorized access.
The Company shall not be liable for losses arising from your failure to secure your credentials.
7.5 Electronic Communications
By registering an account, you consent to receive communications from the Company electronically, including:
• emails;
SMS;
WhatsApp messages where permitted;
push notifications;
in-app notifications;
security alerts;
policy updates;
payment confirmations;
promotional communications (subject to applicable law and your preferences).
Electronic communications shall satisfy any legal requirement that communications be in writing.
8. IDENTITY VERIFICATION (KYC)
8.1 Right to Verify
To maintain platform integrity and user safety, ChatsPub Ventures (OPC) Private Limited reserves the unrestricted right to verify the identity of any User at any time.
Verification may be mandatory before accessing certain features, including but not limited to:
• Creator registration;
withdrawals;
premium monetization;
subscription services;
promotional programs;
high-value transactions.
8.2 Verification Documents
The Company may request one or more of the following:
• Government-issued photo identification
• PAN Card
• Aadhaar Card (where voluntarily provided and processed in accordance with applicable law)
• Passport
• Driving Licence
• Bank account verification
• Selfie verification
• Live facial verification
• Video verification
• Mobile verification
• Email verification
• Address verification
Additional documentation may be requested where reasonably necessary for fraud prevention, security or legal compliance.
8.3 Verification Decision
Verification approval is solely at the discretion of the Company.
Submission of documents does not guarantee verification.
The Company may:
• approve;
reject;
suspend;
revoke;
request additional information.
The Company is under no obligation to disclose internal verification criteria except where required by law.
8.4 Continuous Verification
Verification may be repeated periodically.
The Company may require re-verification whenever:
• suspicious activity is detected;
ownership changes are suspected;
identity inconsistencies arise;
regulatory requirements change.
Failure to complete re-verification may result in temporary suspension or permanent removal of platform access.
9. FAN ACCOUNTS
9.1 Nature of Fan Accounts
A Fan account permits eligible Users to interact with Creators through the Platform.
Available features may include:
• private chats;
voice calls;
video calls;
subscriptions;
premium content;
virtual gifts;
coin purchases;
wallet services;
stories;
promotional campaigns.
Availability of features may vary based on jurisdiction, account status, age verification and platform policies.
9.2 Fan Responsibilities
Every Fan agrees to:
• communicate respectfully;
comply with applicable laws;
refrain from harassment;
avoid abusive language;
avoid hate speech;
refrain from threatening behaviour;
respect Creator boundaries;
comply with payment obligations.
Fans acknowledge that Creators may decline communications at their discretion.
9.3 Off-Platform Transactions
Fans shall not encourage Creators to:
• accept direct bank transfers;
receive cash;
receive cryptocurrency;
receive payments outside FanChat;
move conversations to unauthorized third-party platforms for the purpose of avoiding platform fees.
Violation may result in immediate suspension.
10. CREATOR ACCOUNTS
10.1 Eligibility
Creator accounts are available only after successful review by ChatsPub Ventures (OPC) Private Limited.
The Company reserves absolute discretion regarding Creator approvals.
Approval is not guaranteed.
10.2 Independent Status
Creators acknowledge and agree that they are independent service providers.
Nothing contained in these Terms creates:
• employment;
partnership;
agency;
franchise;
consultancy;
fiduciary relationship;
employer-employee relationship.
Creators remain solely responsible for:
• taxation;
GST compliance (where applicable);
statutory registrations;
professional licences;
accounting records.
10.3 Creator Earnings
Eligible Creators may earn through:
• chats;
voice calls;
video calls;
subscriptions;
virtual gifts;
premium content;
promotional campaigns;
other monetization features introduced by the Company.
The Company may modify:
• earning percentages;
commission structures;
pricing;
payout schedules;
withdrawal limits;
incentives.
Such changes shall become effective in accordance with applicable law and Company policy.
10.4 Creator Obligations
Creators shall:
• maintain professional conduct;
avoid misleading representations;
refrain from unlawful activities;
respect User privacy;
comply with Community Guidelines;
avoid discrimination;
avoid abusive conduct;
avoid solicitation for off-platform payments.
Creators shall not guarantee:
• friendship;
romantic relationships;
marriage;
employment;
investment returns;
financial advice;
legal advice;
medical advice.
10.5 Creator Verification Badge
Verification badges remain the exclusive property of the Company.
The Company may:
• grant;
suspend;
remove;
revoke;
modify
verification status at any time.
Verification does not constitute endorsement, certification or guarantee of a Creator.
11. USER RESPONSIBILITIES
Every User shall:
• comply with these Terms;
comply with Community Guidelines;
maintain accurate account information;
protect login credentials;
use the Platform lawfully;
avoid fraudulent conduct;
cooperate with investigations;
comply with payment obligations.
Users remain solely responsible for:
• communications;
uploaded content;
financial decisions;
interactions with other Users.
The Company does not guarantee the conduct, identity, honesty or reliability of any User.
12. USERNAME, PROFILE, BIO AND CONTENT REQUIREMENTS
Every profile created on FanChat must accurately represent the User.
The following are prohibited:
• impersonation;
fake identities;
misleading usernames;
offensive usernames;
obscene profile pictures;
nudity;
sexually explicit content;
violent imagery;
hate symbols;
copyrighted material without authorization;
trademarks owned by others;
fake verification claims.
The Company may remove or modify any profile element that violates these Terms or applicable law.
Repeated violations may result in permanent account termination without compensation.
Wallet and Virtual Coins
Payments
Creator Payouts
GST and Taxes
Refund Rules
Chargebacks
Failed Transactions
Promotional Credits
Withdrawal Policies
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13. FANCHAT WALLET
13.1 Digital Wallet
FanChat provides an in-application digital wallet ("Wallet") through which eligible Users may purchase and use Virtual Coins to access features and services available on the Platform.
The Wallet is solely a digital record maintained by the Company for the convenience of Users. It is not a bank account, payment account, deposit account, prepaid payment instrument, or stored-value facility unless expressly stated otherwise under applicable law.
The Wallet may only be used within FanChat and shall not be transferable, assignable, pledged, or exchanged except as expressly permitted by the Company.
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13.2 Wallet Balance
The Wallet balance reflects Virtual Coins credited to your account after successful payment processing or promotional credits granted by the Company.
The Company may temporarily delay, suspend, or reverse wallet credits if:
• payment authorization is pending;
fraud is suspected;
a technical error occurs;
a chargeback is initiated;
payment is reversed by a financial institution; or
required by law or regulatory authorities.
The Company's records regarding wallet balances and transactions shall be presumed accurate unless proven otherwise through verifiable evidence.
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14. VIRTUAL COINS
14.1 Nature of Virtual Coins
Virtual Coins are digital units licensed by ChatsPub Ventures (OPC) Private Limited for use exclusively within FanChat.
Virtual Coins:
• are not legal tender;
are not electronic money;
are not cryptocurrency;
are not securities;
do not represent ownership in the Company;
do not accrue interest;
have no independent cash value outside the Platform.
Users receive a limited, revocable, non-transferable, non-exclusive license to use Virtual Coins solely for eligible services within FanChat.
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14.2 Purchase of Virtual Coins
Users may purchase Virtual Coins using payment methods approved by the Company, including but not limited to:
• UPI;
debit cards;
credit cards;
net banking;
digital wallets;
in-app purchase systems; or
• other authorized payment methods.
The Company reserves the right to:
• determine available payment methods;
set minimum or maximum purchase limits;
decline any transaction;
conduct fraud screening;
impose verification requirements.
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14.3 Use of Virtual Coins
Virtual Coins may be used only for purposes authorized by the Company, including:
• chats;
audio calls;
video calls;
subscriptions;
premium content;
digital gifts;
exclusive features;
promotional services.
The Company may introduce or discontinue eligible uses at any time.
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14.4 No Ownership Rights
Users acknowledge that purchasing Virtual Coins does not create any ownership interest in the Coins.
The purchase grants only a limited contractual license to access eligible digital services offered through the Platform.
The Company retains all rights, title, and interest in the Virtual Coin system.
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14.5 Expiry and Forfeiture
Where permitted by applicable law, the Company may establish policies relating to:
• expiry of promotional credits;
inactivity;
bonus coins;
campaign rewards.
Users shall be informed of applicable expiry conditions where required.
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15. PAYMENTS
15.1 Payment Processing
Payments made on FanChat are processed through independent third-party payment service providers.
The Company does not store complete debit card numbers, credit card numbers, CVV values, UPI PINs, or internet banking passwords.
Payment processing remains subject to the terms of the respective payment providers.
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15.2 Pricing
The Company may determine:
• pricing of chats;
pricing of calls;
subscription fees;
Creator commissions;
convenience charges;
taxes;
promotional discounts.
Pricing may vary by Creator, feature, campaign, location, or subscription tier.
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15.3 Taxes
Applicable taxes, including Goods and Services Tax (GST), may be charged where required under Indian law.
Users remain responsible for taxes applicable to their own transactions where required by law.
Creators remain responsible for their own income tax, GST registration (if applicable), and statutory filings.
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16. CREATOR EARNINGS
16.1 Earnings
Eligible Creators may earn income through:
• chat interactions;
audio calls;
video calls;
subscriptions;
virtual gifts;
premium content;
promotional campaigns; and
other monetization features introduced by the Company.
Earnings become payable only after being calculated under the Company's payout policies.
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16.2 Commission
ChatsPub Ventures (OPC) Private Limited reserves the right to retain a platform commission from eligible transactions.
The applicable commission may vary depending on:
• promotional campaigns;
Creator level;
feature category;
applicable taxes;
operational costs.
The Company may revise commission structures from time to time.
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16.3 Withdrawal Eligibility
Creators may request withdrawals only after satisfying all applicable conditions, including:
• successful identity verification;
completion of KYC requirements;
minimum withdrawal threshold;
valid bank account verification;
compliance with Company policies.
The Company may withhold payouts pending investigation of suspicious activity or where required by law.
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16.4 Settlement Time
Subject to verification and operational requirements, eligible withdrawals are generally processed within the timeline communicated by the Company. Processing times may vary due to banking holidays, technical issues, compliance reviews, or force majeure events.
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17. REFUNDS
17.1 General Policy
Except where required under applicable law, purchases of Virtual Coins and digital services are generally non-refundable once the purchased service has been delivered or consumed.
Refund eligibility, where applicable, is governed by the Company's separate Refund Policy.
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17.2 Failed Transactions
Where a payment is successfully debited but Virtual Coins are not credited due to a verified technical failure, the Company will investigate and, where appropriate, either:
• credit the applicable Virtual Coins; or
facilitate a refund through the original payment method, subject to payment provider processes.
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17.3 Unauthorized Transactions
Users must promptly report any suspected unauthorized transaction.
The Company may request additional information to verify such claims and may cooperate with payment service providers and law enforcement authorities where necessary.
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18. CHARGEBACKS AND PAYMENT REVERSALS
Initiating an unjustified chargeback or payment reversal after receiving the benefit of purchased services may constitute a breach of these Terms.
Where permitted by law, the Company may:
• suspend the User's account;
recover outstanding amounts;
reverse Virtual Coin credits;
deduct amounts from future payouts;
initiate appropriate legal action.
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19. FRAUD PREVENTION
To protect Users and the integrity of the Platform, ChatsPub Ventures (OPC) Private Limited may employ manual and automated fraud detection systems.
The Company may investigate activities including, but not limited to:
• payment fraud;
identity fraud;
money laundering indicators;
bonus abuse;
referral abuse;
account takeovers;
unauthorized access;
suspicious transaction patterns.
The Company may suspend, restrict, or terminate accounts and withhold transactions where reasonably necessary to prevent fraud, comply with legal obligations, or protect the Platform.
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Chats, Audio Calls, and Video Calls
Creator-Fan interactions
Content ownership and licensing
User-generated content
AI moderation
Community standards
Safety measures
Reporting and blocking
Intellectual property rights
Platform enforcement
20. COMMUNICATION SERVICES
20.1 Platform Communication
FanChat provides technology-enabled communication features, including but not limited to:
• Private Chats
• Audio Calls
• Video Calls
• Group Features (if enabled)
• Stories
• Posts
• Premium Messaging
• Voice Notes
• Media Sharing
• Digital Gifts
• Creator Subscriptions
• Live Sessions (where available)
• Future communication features introduced by the Company.
The Company merely provides technological infrastructure facilitating communication between Users.
The Company does not initiate, participate in, supervise, guarantee, endorse or control the substance of communications exchanged between Users except where reasonably necessary for safety, moderation, fraud prevention, legal compliance or enforcement of these Terms.
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20.2 User Responsibility
Every User acknowledges that they are solely responsible for:
• every message sent;
every image uploaded;
every voice recording;
every video shared;
every call conducted;
every story published;
every file transmitted;
every digital interaction performed through FanChat.
The Company shall not be responsible for statements, opinions, promises, commitments or representations made by one User to another.
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20.3 No Professional Advice
Communications on FanChat are generated by individual Users.
Accordingly, neither the Company nor any Creator shall be deemed to provide:
• medical advice;
psychiatric treatment;
psychotherapy;
legal advice;
tax advice;
investment advice;
financial planning;
insurance advice;
emergency assistance;
governmental services.
Users shall not rely upon communications exchanged through the Platform as professional advice.
Where emergency medical, legal or law enforcement assistance is required, Users must contact the appropriate emergency services.
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21. USER GENERATED CONTENT
21.1 Ownership
Except as expressly provided herein, Users retain ownership of intellectual property rights in content originally created by them.
However, by uploading, publishing, transmitting or otherwise making content available through FanChat, the User grants ChatsPub Ventures (OPC) Private Limited the licenses described in this Agreement.
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21.2 Platform License
The User grants the Company a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to:
• host;
store;
cache;
reproduce;
copy;
process;
compress;
adapt;
translate;
modify solely for technical compatibility;
publicly display within the Platform;
distribute through Platform infrastructure;
back up;
archive;
index;
analyze;
improve;
secure;
moderate;
transmit,
such content for the limited purpose of operating, maintaining, improving, securing, marketing and providing the FanChat Platform, subject to applicable law.
This license shall continue for as long as reasonably necessary to provide the Services and comply with legal obligations.
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21.3 User Warranty
Each User represents and warrants that:
• they own the content uploaded; or
possess all necessary permissions and licenses;
such content does not violate any applicable law;
such content does not infringe third-party intellectual property rights;
such content does not violate privacy rights;
such content is not defamatory;
such content is not fraudulent.
Users shall remain solely liable for any legal consequences arising from uploaded content.
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22. PROHIBITED CONTENT
Users shall not upload, publish, transmit or otherwise make available content that:
• promotes terrorism;
promotes organized crime;
promotes child exploitation;
contains child sexual abuse material;
promotes human trafficking;
promotes self-harm;
promotes suicide;
promotes violence;
promotes hatred against protected groups;
encourages criminal conduct;
violates court orders;
infringes copyright;
infringes trademarks;
infringes patents;
infringes publicity rights;
contains malware;
distributes viruses;
distributes ransomware;
distributes spyware;
impersonates another person;
contains fake government documents;
contains forged financial documents;
contains fraudulent investment schemes;
promotes pyramid schemes;
promotes money laundering;
promotes illegal gambling;
violates export control laws;
violates sanctions laws;
violates privacy rights.
The Company reserves the absolute right to immediately remove such content without prior notice.
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23. PLATFORM MODERATION
23.1 Moderation Rights
ChatsPub Ventures (OPC) Private Limited may, at its discretion:
• review content;
investigate complaints;
verify reports;
remove content;
restrict visibility;
reduce distribution;
disable monetization;
suspend accounts;
permanently terminate accounts.
Moderation decisions may be based upon:
• user reports;
automated detection;
artificial intelligence systems;
trusted flaggers;
law enforcement requests;
judicial directions;
internal compliance reviews.
Nothing in these Terms obligates the Company to monitor all User activity continuously.
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23.2 Artificial Intelligence
The Company may utilize artificial intelligence and automated systems to:
• detect spam;
identify scams;
identify abusive behaviour;
identify fake accounts;
identify coordinated manipulation;
identify prohibited content;
identify payment fraud;
identify suspicious device activity.
Automated systems may recommend enforcement actions.
Final decisions may be reviewed manually where appropriate.
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24. REPORTING VIOLATIONS
Users may report:
• fake profiles;
harassment;
impersonation;
fraud;
copyright infringement;
privacy violations;
abusive conduct;
hate speech;
illegal activity;
child safety concerns.
Submission of a report does not guarantee any particular enforcement action.
The Company reserves sole discretion regarding investigations and outcomes.
False reporting intended to harass other Users may itself constitute a policy violation.
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25. BLOCKING USERS
Users may block other Users through available Platform tools.
Blocking generally prevents future communication between the affected Users through supported features.
Blocking does not:
• delete historical records retained by the Company;
affect ongoing legal investigations;
prevent compliance with court orders;
eliminate legal obligations.
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26. INTELLECTUAL PROPERTY RIGHTS
26.1 Company Ownership
Unless otherwise indicated, all intellectual property relating to FanChat, including:
• software;
source code;
object code;
databases;
APIs;
algorithms;
machine learning models;
user interfaces;
workflows;
graphics;
icons;
logos;
trademarks;
service marks;
domain names;
business methods;
documentation;
marketing materials;
audio;
visual designs;
animations;
compilations;
layouts;
trade dress;
are owned by or licensed to ChatsPub Ventures (OPC) Private Limited and are protected by applicable intellectual property laws.
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26.2 Restrictions
Except with prior written authorization, Users shall not:
• copy the Platform;
reproduce software;
reverse engineer;
decompile;
disassemble;
modify source code;
create derivative works;
scrape data;
use bots;
use crawlers;
use automated scripts;
bypass security;
interfere with APIs;
mirror Platform content;
commercially exploit Platform assets.
Violation may result in immediate legal action.
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27. COPYRIGHT COMPLAINTS
Any person claiming copyright infringement may submit a written complaint containing:
• identification of the copyrighted work;
identification of the allegedly infringing material;
ownership details;
contact information;
supporting evidence;
a declaration of good faith.
The Company may remove allegedly infringing content pending investigation.
Repeat infringers may have their accounts permanently terminated.
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28. USER FEEDBACK
Users may voluntarily submit:
• ideas;
feature requests;
suggestions;
bug reports;
feedback;
recommendations.
Unless otherwise agreed in writing, all such submissions may be used by ChatsPub Ventures (OPC) Private Limited without restriction, compensation or attribution, subject to applicable law.
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29. PLATFORM SECURITY
Users shall not:
• attempt unauthorized access;
test vulnerabilities without authorization;
bypass authentication;
interfere with servers;
overload infrastructure;
manipulate rankings;
artificially inflate engagement;
interfere with payment systems;
interfere with moderation systems.
The Company may investigate security incidents and cooperate with cybersecurity experts, payment partners and competent authorities.
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Next Part (Volume 1 – Part 5)
Sanctions Compliance
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30. ENFORCEMENT OF THESE TERMS
30.1 Company's Right to Enforce
ChatsPub Ventures (OPC) Private Limited reserves the right to investigate any suspected violation of these Terms, applicable law, Community Guidelines, Creator Policy, Privacy Policy, Refund Policy, or any other Platform policy.
The Company may take any action reasonably necessary to protect the Platform, its Users, business interests, reputation, intellectual property, employees, contractors, partners, payment providers, and the public.
Such actions may be taken with or without prior notice where permitted by applicable law.
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30.2 Types of Enforcement
Without limiting any other rights available under law or these Terms, the Company may:
• issue warnings;
temporarily restrict Platform features;
suspend chats;
suspend calling privileges;
suspend monetization;
freeze Wallet balances where legally permissible;
reverse promotional benefits where permitted by law;
withhold Creator payouts pending investigation;
remove content;
disable subscriptions;
restrict profile visibility;
revoke verification badges;
suspend accounts;
permanently terminate accounts; and
pursue civil or criminal remedies where appropriate.
The choice of enforcement action shall be at the Company's reasonable discretion, taking into account the nature and seriousness of the violation.
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31. ACCOUNT SUSPENSION
The Company may temporarily suspend an account where there are reasonable grounds to believe that:
• these Terms have been violated;
Community Guidelines have been violated;
fraudulent activity has occurred;
identity verification is incomplete or inconsistent;
payment abuse is suspected;
unauthorized access has occurred;
the account poses a security risk;
a competent authority requires such action; or
suspension is necessary to protect Users or the Platform.
During suspension, access to some or all Platform features may be restricted.
Suspension does not automatically entitle the User to compensation or refunds, except where required by applicable law.
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32. PERMANENT TERMINATION
The Company may permanently terminate an account for serious or repeated violations, including but not limited to:
• impersonation;
identity fraud;
payment fraud;
repeated abusive conduct;
distribution of unlawful content;
infringement of intellectual property rights;
circumvention of Platform controls;
use of automated bots;
unauthorized commercial exploitation of the Platform;
repeated violations after prior warnings.
Termination may include:
• disabling account access;
removal of public profile information;
cancellation of subscriptions;
revocation of verification;
restriction on creating new accounts, subject to applicable law.
Where legally required, the Company may retain certain records after termination for fraud prevention, legal compliance, dispute resolution, audits, and enforcement.
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33. FRAUD PREVENTION AND PLATFORM INTEGRITY
The Company is committed to maintaining a trustworthy platform and may implement technical, operational, and administrative measures to detect and prevent fraudulent, deceptive, abusive, or unlawful activities.
Investigations may relate to:
• fake identities;
account farming;
coordinated abuse;
referral manipulation;
fake engagement;
unauthorized payment methods;
stolen financial instruments;
suspicious login patterns;
collusion between Users;
exploitation of promotional offers;
manipulation of platform metrics.
Users agree to cooperate with reasonable investigations and provide information where lawfully requested.
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34. REGULATORY AND LEGAL COMPLIANCE
The Company may disclose information or take appropriate action where required to:
• comply with applicable laws;
respond to lawful requests from government authorities;
comply with judicial orders;
comply with regulatory directions;
protect the rights, safety, or property of the Company or others;
investigate suspected unlawful conduct.
Nothing in these Terms shall prevent the Company from complying with mandatory legal obligations.
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35. DISCLAIMERS
The Platform and all services are provided on an "as is" and "as available" basis.
To the maximum extent permitted by applicable law, the Company does not warrant that:
• the Platform will operate uninterrupted;
the Platform will be error-free;
communications will always be successful;
any particular Creator will be available;
any User will behave in a particular manner;
content will always remain available;
services will be compatible with every device or network.
Users acknowledge that internet-based services may be affected by factors beyond the Company's reasonable control.
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36. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ChatsPub Ventures (OPC) Private Limited, its directors, officers, employees, affiliates, contractors, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or loss-of-profit damages arising from or related to the use of the Platform.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
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37. USER INDEMNITY
You agree to defend, indemnify, and hold harmless ChatsPub Ventures (OPC) Private Limited and its affiliates, directors, officers, employees, contractors, licensors, and representatives from and against any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising out of or relating to:
• your breach of these Terms;
your unlawful conduct;
your infringement of third-party rights;
content uploaded by you;
misuse of the Platform; or
violation of applicable law.
This indemnity survives the termination of your account to the extent permitted by law.
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38. FORCE MAJEURE
The Company shall not be liable for any delay or failure in performing its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:
• natural disasters;
floods;
earthquakes;
fires;
epidemics or pandemics;
acts of government;
war;
civil unrest;
cyberattacks;
widespread internet outages;
power failures;
failures of third-party service providers.
The Company will use commercially reasonable efforts to resume services when practicable.
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39. DISPUTE RESOLUTION
The Parties are encouraged to first attempt to resolve disputes through good-faith discussions by contacting the Company's designated support or grievance channels.
If a dispute cannot be resolved amicably, it shall be addressed in accordance with the dispute resolution mechanism and applicable laws specified by the Company and the governing legal framework.
Nothing in this clause limits any statutory rights available to consumers under applicable law.
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40. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
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41. JURISDICTION
Subject to any valid dispute resolution mechanism agreed under applicable law, the courts having jurisdiction over the registered office of ChatsPub Ventures (OPC) Private Limited shall have exclusive jurisdiction over disputes arising from or relating to these Terms, unless applicable law requires otherwise.
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42. SEVERABILITY
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect to the extent permitted by law.
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43. WAIVER
Failure by the Company to enforce any provision of these Terms on one occasion shall not constitute a waiver of its right to enforce that or any other provision in the future.
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44. ASSIGNMENT
The Company may assign or transfer its rights and obligations under these Terms as part of a merger, acquisition, restructuring, sale of assets, or other corporate transaction, subject to applicable law.
Users may not assign or transfer their rights or obligations under these Terms without the Company's prior written consent.
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45. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Refund Policy, Community Guidelines, Creator Policy, and any additional policies expressly incorporated by reference, constitute the entire agreement between the User and ChatsPub Ventures (OPC) Private Limited regarding the use of FanChat.
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46. SURVIVAL
Provisions relating to intellectual property, payments, indemnity, limitation of liability, dispute resolution, governing law, data retention where permitted, and any other provisions that by their nature are intended to survive, shall continue to remain in effect after termination or closure of the User's account.
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Virtual Gifts & Gift Refund Rules
Stories & Ephemeral Content
Premium Creator Content
Referral & Rewards Programs
Promotional Campaign Terms
Beta Features
AI Features and AI-Generated Content
App Store and Google Play-specific provisions
Grievance Officer details
Contact information
Amendment history
Schedule A: Definitions
Schedule B: Community Standards Summary
Schedule C: Payment & Withdrawal Rules (summary)
---
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47. CREATOR RANKINGS, LEVELS AND BADGES
47.1 Creator Levels
The Company may establish Creator levels, rankings, performance categories, badges, achievement programs, VIP status, featured status or similar recognition programs.
Eligibility may be based on factors including, but not limited to:
• account compliance;
profile completeness;
user engagement;
ratings and reviews;
content quality;
activity levels;
earnings;
adherence to Platform policies; and
other criteria determined by the Company.
No User has a vested right to any level, badge, ranking or designation.
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47.2 Modification or Revocation
The Company may grant, modify, suspend or revoke any Creator level, badge, verification status, ranking or promotional designation at its reasonable discretion, including where:
• eligibility requirements are no longer met;
Platform policies are violated;
suspicious activity is detected;
operational or commercial considerations require changes.
Such actions do not create any entitlement to compensation.
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48. SUBSCRIPTIONS
The Platform may offer recurring or fixed-term subscriptions for Fans, Creators or other Users.
Subscription benefits may include:
• premium chats;
exclusive content;
priority access;
subscriber-only communications;
enhanced profile features;
promotional benefits.
Subscription fees, duration, renewal, cancellation and applicable taxes shall be disclosed at the time of purchase.
Recurring subscriptions shall continue until cancelled in accordance with the applicable subscription terms and the policies of the relevant app store or payment provider.
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49. VIRTUAL GIFTS
Users may purchase and send eligible virtual gifts through the Platform.
Virtual gifts:
• are digital content;
have no independent monetary value outside the Platform;
do not constitute legal tender;
may be redeemed by eligible Creators in accordance with Company policies where applicable.
The Company may determine:
• available gift types;
gift values;
redemption rules;
eligibility criteria;
promotional gift campaigns.
The Company may modify or discontinue any virtual gift at any time.
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50. STORIES, POSTS AND TEMPORARY CONTENT
The Platform may permit Users to publish temporary or permanent content including stories, photographs, videos, posts and status updates.
The Company may establish retention periods for temporary content.
Users acknowledge that although content may no longer be publicly visible after the applicable period:
• backups;
legal archives;
security records;
moderation records; or
compliance copies
may continue to be retained where reasonably necessary or required by applicable law.
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51. REFERRAL PROGRAMS AND PROMOTIONS
From time to time, the Company may introduce referral programs, promotional campaigns, contests, loyalty rewards, bonus coin offers or similar promotional initiatives.
Participation is voluntary and subject to the specific terms of each promotion.
The Company reserves the right to:
• verify eligibility;
modify campaign rules;
suspend promotional benefits;
cancel fraudulent participation;
recover improperly awarded benefits where permitted by law.
The Company's decisions regarding promotional eligibility shall be final, subject to applicable law.
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52. BETA FEATURES
The Company may release experimental, beta, preview or early-access features.
Such features may:
• contain defects;
change without notice;
be discontinued;
operate with limited functionality.
Beta features are provided for evaluation purposes and may not be suitable for production use.
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53. ADVERTISING AND THIRD-PARTY SERVICES
The Platform may display advertisements, sponsored content or links to third-party services.
The Company does not control third-party products or services and is not responsible for their availability, content or practices.
Users accessing third-party services do so at their own discretion and subject to the applicable third-party terms.
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54. APPLICATION UPDATES
The Company may release updates, upgrades, patches or new versions of FanChat.
Certain updates may be mandatory for continued use of the Platform.
Failure to install required updates may result in limited functionality or inability to access certain services.
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55. DEVICE AND NETWORK REQUIREMENTS
Users are solely responsible for:
• compatible devices;
internet connectivity;
mobile network charges;
data usage charges;
electricity costs;
maintenance of their equipment.
The Company is not responsible for interruptions caused by third-party internet or telecommunications providers.
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56. APP STORE TERMS
Where FanChat is downloaded through a third-party application marketplace, including Google Play or the Apple App Store, Users acknowledge that additional terms imposed by the relevant marketplace may apply.
Nothing in these Terms limits any rights that Users may have under mandatory policies applicable to such marketplaces.
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57. ELECTRONIC RECORDS AND CONSENT
Users consent to:
• electronic contracts;
electronic communications;
electronic records;
electronic acceptance of policies;
digital acknowledgements.
Electronic records maintained by the Company may be used for operational, compliance and evidentiary purposes to the extent permitted by applicable law.
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58. GRIEVANCE REDRESSAL
Users may contact the Company regarding complaints, grievances, content concerns or policy-related matters through the contact channels designated by the Company.
The Company will make reasonable efforts to review and respond to grievances in accordance with applicable legal requirements and internal procedures.
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59. CHANGES TO THE PLATFORM
The Company may, at its discretion:
• introduce new services;
discontinue existing services;
modify features;
change pricing;
revise eligibility criteria;
redesign the Platform;
change monetization models.
Such modifications shall not constitute a breach of these Terms, provided that applicable legal obligations are respected.
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60. CONTACT INFORMATION
ChatsPub Ventures (OPC) Private Limited
Privacy Team / Grievance Officer
Name: Mr. Aditya Mendhe
Support Email: fanchat.services@gmail.com
Support WhatsApp number - +91- 8010618296
Registered Office: : ChatsPub Ventures (OPC) Private Limited, Plot No. 93, Misal layout, post Jaripatka,
Nagpur, Maharashtra, PIN- 440014
Website: https://www.fanchat.in
61. EFFECTIVE DATE
These Terms become effective on the date specified at the beginning of this document and remain in force until replaced by an updated version published by the Company.
Continued use of the Platform after any update constitutes acceptance of the revised Terms, except where applicable law requires additional consent.

REFUND & CANCELLATION POLICY
FanChat
Operated by
ChatsPub Ventures (OPC) Private Limited
Effective Date: August 4, 2026
IMPORTANT LEGAL REVIEW NOTICE
This document is a consolidated and structured compilation of the complete source material supplied for the FanChat Refund & Cancellation Policy. The substantive contractual provisions have been retained while drafting and planning commentary has been separated from the operative policy. This is not a legal opinion or a guarantee of enforceability. Before publication, the Company should have qualified Indian counsel review the final policy against its actual payment flows, digital-service delivery, subscription model, Virtual Coin mechanics, creator payouts, consumer rights, payment-provider rules, tax treatment, and applicable law.
TABLE OF CONTENTS
1. PURPOSE
This Policy is intended to:
• provide transparency regarding purchases made through FanChat;
• establish fair refund procedures;
• reduce payment disputes;
• protect Users and Creators;
• protect the commercial interests of ChatsPub Ventures (OPC) Private Limited;
comply with applicable consumer protection laws.
Nothing in this Policy limits any non-waivable rights available under applicable law.
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2. APPLICABILITY
This Policy applies to:
• Fans;
• Creators;
• Verified Creators;
• Subscribers;
• Wallet Users;
• Virtual Coin purchasers;
• users purchasing digital services;
• any person making payments through FanChat.
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3. DIGITAL SERVICES
FanChat provides digital services including:
• Virtual Coins;
• chats;
• audio calls;
• video calls;
• Creator subscriptions;
• premium content;
• digital gifts;
• Wallet services;
• future digital services introduced by the Company.
These services are delivered electronically and are generally made available immediately after successful payment.
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4. VIRTUAL COINS
Virtual Coins are digital units licensed by ChatsPub Ventures (OPC) Private Limited for use exclusively within FanChat.
Virtual Coins:
• are not legal tender;
• are not cryptocurrency;
• are not electronic money;
• have no cash value outside FanChat;
• cannot be exchanged between Users unless expressly permitted by the Company;
• remain subject to the Company's Terms of Use.
Purchasing Virtual Coins grants a limited license to use them within the Platform and does not transfer ownership of the Virtual Coin system.
---
5. GENERAL REFUND PRINCIPLE
Except where required by applicable law or expressly stated in this Policy, purchases of Virtual Coins, subscriptions, digital gifts, chats, calls, premium content, and other digital services are generally non-refundable once the purchased digital service has been delivered, activated, or consumed.
This policy reflects the nature of digital services, which are made available immediately after purchase.
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6. ELIGIBLE REFUND SCENARIOS
Subject to verification, a refund may be considered in circumstances such as:
6.1 Failed Payment with No Coin Credit
If your payment is successfully debited but the corresponding Virtual Coins are not credited due to a verified technical issue, the Company may:
credit the missing Virtual Coins; or
issue a refund through the original payment method, where appropriate.
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6.2 Duplicate Payment
If the same transaction is charged more than once due to a verified technical or payment processing error, the Company may reverse the duplicate charge or issue an appropriate refund.
---
6.3 Technical Failure
Where a digital service cannot be delivered because of a verified technical issue attributable to the Platform and the service has not been consumed, the Company may, at its discretion and subject to applicable law:
• restore the service;
• provide equivalent Virtual Coins;
issue a refund.
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6.4 Unauthorized Transactions
If you believe an unauthorized transaction has occurred, you must notify the Company promptly using the designated support channels.
The Company may request information reasonably necessary to investigate the matter, including identity verification and transaction details.
Refund decisions will be made after appropriate review and may involve coordination with payment service providers.
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7. NON-REFUNDABLE TRANSACTIONS
Unless required by applicable law, refunds are generally not available for:
• Virtual Coins already used;
• completed chats;
• completed audio calls;
• completed video calls;
• digital gifts already delivered;
• subscriptions already utilized for the relevant period;
• premium content already accessed;
• promotional purchases;
• bonus or complimentary Virtual Coins;
• dissatisfaction with another User's conduct or communication after the service has been delivered, except where the Company determines that Platform policies were materially violated.
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8. CANCELLATION OF PURCHASES
Because FanChat primarily offers digital services that are activated immediately after purchase, cancellation may not be possible once a transaction has been successfully completed.
Where a purchase can still be cancelled before activation or delivery, the Company may permit cancellation in accordance with the applicable service terms.
---
9. REFUND METHOD
Approved refunds will generally be processed using one of the following methods, as appropriate:
• reversal to the original payment method;
• Wallet credit;
• restoration of Virtual Coins;
• another method determined by the Company where permitted by applicable law.
The Company reserves the right to select the appropriate refund method based on the nature of the transaction and the payment channel used.
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10. REFUND PROCESSING TIME
Once a refund is approved, processing times may vary depending on:
• the payment provider;
• banking systems;
• card issuer procedures;
• UPI network processing;
• regulatory or compliance checks.
The Company is not responsible for delays caused by third-party financial institutions after a refund has been initiated.
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11. VERIFICATION REQUIREMENTS
Before processing a refund request, the Company may require reasonable verification, including:
• account ownership confirmation;
• transaction identification;
• payment confirmation;
• identity verification;
• supporting documents where necessary.
Refund requests that cannot be reasonably verified may be declined.
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12. FRAUD PREVENTION
To protect the Platform and its Users, the Company may investigate refund requests that appear to involve:
• fraudulent activity;
• chargeback abuse;
• identity fraud;
• repeated refund claims;
• promotional abuse;
• unauthorized account access.
Where fraud is reasonably suspected, the Company may suspend refunds, restrict account features, or take other actions consistent with the Terms of Use and applicable law.
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13. CREATOR EARNINGS AND PAYOUTS
13.1 Independent Creator Relationship
Creators using FanChat are independent users of the Platform and are not employees, agents, partners, or representatives of ChatsPub Ventures (OPC) Private Limited.
Creator earnings are calculated in accordance with the Company's payout policies and the monetization features available on the Platform.
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13.2 Payout Eligibility
A Creator becomes eligible to request a payout only after satisfying all applicable requirements, which may include:
• successful identity verification (KYC);
• bank account verification;
• completion of onboarding requirements;
• compliance with the Terms of Use and Creator Policy;
• meeting the applicable minimum withdrawal threshold;
• absence of unresolved fraud or compliance concerns.
Meeting these conditions does not guarantee immediate payment, and all payout requests remain subject to review.
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13.3 Payout Review
Before processing a payout, the Company may review the Creator's account for:
• suspicious activity;
• payment reversals;
• chargebacks;
• fraud indicators;
• policy violations;
• duplicate accounts;
• prohibited conduct;
• technical anomalies.
Where reasonably necessary, the Company may temporarily hold or delay payouts pending completion of such review.
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13.4 Payout Reversals
The Company may reverse, adjust, or withhold Creator earnings where permitted by applicable law if the earnings are associated with:
• fraudulent transactions;
• chargebacks;
• unauthorized payments;
• promotional abuse;
• system errors;
• duplicate credits;
• violations of the Terms of Use or Creator Policy;
• court orders or lawful regulatory directions.
The Company will maintain records supporting such adjustments.
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14. SUBSCRIPTIONS
14.1 Subscription Renewals
Certain FanChat services may be offered on a recurring subscription basis.
Unless cancelled in accordance with the applicable subscription terms and the policies of the relevant payment provider or application marketplace, subscriptions may automatically renew.
The renewal amount will generally be charged using the payment method associated with the subscription.
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14.2 Cancellation of Subscriptions
Users may cancel future subscription renewals through the applicable subscription management tools provided by FanChat or the relevant application marketplace.
Cancellation generally prevents future renewals but does not automatically entitle the User to a refund for the current subscription period, except where required by applicable law.
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14.3 Subscription Benefits
Benefits already provided during an active subscription period may continue until the subscription expires, unless suspended for policy violations or other lawful reasons.
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15. WALLET ADJUSTMENTS
The Company may make reasonable adjustments to Wallet balances where necessary to:
• correct technical errors;
• reverse duplicate credits;
• process approved refunds;
• implement promotional credits;
• remove fraudulently obtained benefits;
comply with legal obligations.
Users will not intentionally receive double compensation for the same transaction.
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16. BONUS COINS AND PROMOTIONAL CREDITS
From time to time, the Company may offer:
• bonus Virtual Coins;
• referral rewards;
• promotional Wallet credits;
• campaign incentives;
loyalty rewards.
Unless expressly stated otherwise:
• promotional credits are non-transferable;
• promotional credits have no cash value;
• promotional credits cannot be redeemed for money;
promotional credits may expire in accordance with the applicable campaign terms.
Where promotional benefits are obtained through fraud or misuse, the Company may revoke them.
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17. CHARGEBACKS
If a User initiates a chargeback or payment reversal after receiving the benefit of a purchased digital service, the Company may:
• investigate the transaction;
• temporarily suspend the account;
• restrict Wallet access;
• reverse Virtual Coin balances where appropriate;
• recover outstanding amounts through lawful means;
contest the chargeback with the payment provider where justified.
Repeated unjustified chargebacks may result in permanent account restrictions.
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18. PAYMENT DISPUTES
Users who believe an error has occurred should first contact FanChat Support before initiating a payment dispute through a bank or payment provider.
Providing complete transaction information will help expedite the investigation.
The Company will make reasonable efforts to investigate legitimate payment concerns promptly.
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19. TAXES
Prices displayed within FanChat may include or exclude applicable taxes depending on legal requirements and the manner in which prices are presented.
Where applicable:
• taxes may be collected from Users;
• tax invoices may be generated where required;
• Creators remain responsible for their own tax compliance, registrations, and reporting obligations.
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20. EXCEPTIONAL CIRCUMSTANCES
The Company may consider refunds, Wallet adjustments, or other appropriate remedies in exceptional situations including:
• widespread technical failures;
• duplicate system processing;
• service outages materially affecting purchased services;
• verified payment gateway errors;
• legal or regulatory requirements.
Any such remedy will be determined on a case-by-case basis.
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21. LIMITATION OF REFUND LIABILITY
To the maximum extent permitted by applicable law:
• refunds will not exceed the amount actually paid for the relevant transaction;
• the Company is not responsible for losses arising from incorrect payment information provided by the User;
the Company is not responsible for delays caused by payment providers, banks, or financial institutions after initiating an approved refund.
Nothing in this section limits rights that cannot lawfully be excluded under applicable consumer protection legislation.
22. POLICY ABUSE
Users must not:
• submit false refund requests;
• misuse chargeback procedures;
• manipulate promotional campaigns;
• create multiple accounts to obtain duplicate benefits;
• provide misleading information in support of refund claims.
Where abuse is reasonably established, the Company may take enforcement action under the Terms of Use, including suspension or termination of the relevant account.
23. CHANGES TO THIS POLICY
ChatsPub Ventures (OPC) Private Limited may revise this Refund & Cancellation Policy from time to time to reflect changes in:
• legal requirements;
• payment systems;
• Platform features;
• business practices;
• operational processes.
Updated versions become effective upon publication unless otherwise stated.
Continued use of FanChat after an updated Policy becomes effective constitutes acceptance of the revised Policy, subject to applicable law.
24. CONTACT AND GRIEVANCE
For questions regarding payments, refunds, cancellations, Wallet transactions, or this Policy, Users may contact:
ChatsPub Ventures (OPC) Private Limited
Privacy Team / Grievance Officer
Name: Mr. Aditya Mendhe
Support Email: fanchat.services@gmail.com
Support WhatsApp number - +91- 8010618296
Registered Office: : ChatsPub Ventures (OPC) Private Limited, Plot No. 93, Misal layout, post Jaripatka,
Nagpur, Maharashtra, PIN- 440014
Website: https://www.fanchat.in
The Company will make reasonable efforts to review and respond to refund-related requests in accordance with applicable law and internal procedures.
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25. GOVERNING LAW
This Refund & Cancellation Policy shall be governed by the laws of India.
Any disputes relating to refunds, cancellations, or Wallet transactions shall be resolved in accordance with the dispute resolution provisions contained in the FanChat Terms of Use and applicable law.
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ACKNOWLEDGEMENT
By purchasing Virtual Coins, subscriptions, premium services, or any other digital service through FanChat, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy

GRIEVANCE REDRESSAL
Users may contact the Company regarding complaints, grievances, content concerns or policy-related matters through the contact channels designated by the Company.
The Company will make reasonable efforts to review and respond to grievances in accordance with applicable legal requirements and internal procedures.
ChatsPub Ventures (OPC) Private Limited
Privacy Team / Grievance Officer
Name: Mr. Aditya Mendhe
Support Email: fanchat.services@gmail.com
Support WhatsApp number - +91- 8010618296

CHILD SAFETY & PROTECTION GUIDELINES
FanChat – ChatsPub Ventures (OPC) Private Limited
FanChat is committed to protecting children and preventing child sexual abuse and exploitation (CSAE) on our platform. FanChat maintains a zero-tolerance policy toward any content, communication, conduct, or activity that exploits, abuses, endangers, or sexually targets a child.
1. Age Restriction
FanChat is strictly an 18+ years only platform. Only individuals who are 18 years of age or older are permitted to create, access, or use an account or any feature of FanChat.
Users must provide accurate age and account information and must not misrepresent their age.
2. Zero Tolerance for Child Exploitation
The following are strictly prohibited:
• Child sexual abuse or exploitation of any kind.
• Child sexual abuse material (CSAM), including creating, uploading, requesting, possessing, sharing, or distributing such material.
• Sexual communication, solicitation, grooming, or inappropriate interaction with a child.
• Arranging or encouraging sexual activity involving a child.
• Offering, requesting, or exchanging money or benefits in connection with the sexual exploitation of a child.
• Any content or conduct that facilitates trafficking, abuse, exploitation, or endangerment of children.
3. Prohibited Content and Conduct
Users must not upload, share, request, transmit, or distribute content that is sexually explicit, exploitative, abusive, or otherwise harmful to children. These restrictions apply to profiles, posts, stories, reels, comments, chats, media, audio/video interactions, live sessions, and other FanChat features.
4. Reporting and Action
Users can report suspected child-safety violations through FanChat's in-app reporting mechanism or designated support/contact channel. FanChat may promptly review reported content, restrict or remove content, suspend or terminate accounts, preserve relevant information where legally permitted or required, and cooperate with appropriate law-enforcement or child-protection authorities.
5. Safety Measures
FanChat may use automated systems, moderation tools, human review, user reports, and other appropriate measures to detect and prevent child exploitation, abuse, grooming, and other safety violations.
6. Compliance with Indian Law
FanChat will comply with applicable Indian child-protection and information-technology laws and regulations, including applicable provisions of the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Protection of Children from Sexual Offences Act, 2012 (POCSO), as applicable.
7. Cooperation with Authorities
Where required by applicable law, FanChat may cooperate with law-enforcement agencies and competent authorities in investigations involving child abuse, exploitation, trafficking, or other serious threats to child safety.
8. Child Safety Contact
For reporting child-safety concerns, suspected child exploitation, or CSAE/CSAM on FanChat, users may contact:
Email: fanchat.user@gmail.com
Phone: +91-8010618297
Reports involving immediate danger to a child should also be reported to the appropriate law-enforcement or child-protection authority.
9. Enforcement
Violation of these Child Safety Guidelines may result in immediate removal of content, restriction or suspension of account access, permanent account termination, and/or reporting to appropriate authorities where required by law.
FanChat reserves the right to update these guidelines as applicable laws, regulatory requirements, and Google Play policies evolve.